FAQ / Q&A

Frequently Asked Questions

What is your shipping policy?

Our shipping policy can be seen here.

What is your return policy?

Because our products are perishable food items, once they leave our facility we cannot accept returns. Sister2Sister uses the best ingredients and bake in small batches. If you are not satisfied with our product, please notify us within 48 hours of receiving your order for a refund. If there is a special problem, we may request that you ship the product back to us at our expense.

Do you offer donations and discounts to non-profit organizations?

We appreciate your interest in Sister2Sister Cookies and also your commitment to helping others.  We take pride in being involved in our community through supporting various organizations each year.  Unfortunately we are unable to respond to every request we receive.  We wish you the best in your efforts to help those less fortunate or in need.